Question: What is Armor Shield?
Answer: A black Polypropylene Geotextile material installed under an Above Ground Liner OVER the sand or dirt that prevents cuts and punctures caused by rocks, roots, grass (NOT Nut Grass), and glass.
Question: What is “bead track or receiver”?
Answer: Where the bead of the liner is attached to the wall of a pool.
Question: What is “Esther Williams Bead?”
Answer: Also called Johnny Weissmuller Bead, this liner bead is thicker than Standard Bead. Esther Williams and Johnny Weissmuller manufacture Pool Kits with special bead track that only accepts thicker bead. Standard bead will be too loose in the bead track There is no upcharge for this bead on an In-Ground Liner.
Question: What does “gauge” mean?
Answer: GLI Liners are measured using mil thickness, not gauge. See Mil. Gauge is not a valid measurement for vinyl.
Question: My liner seems to be leaking or losing water, any suggestions why?
Answer: A liner can leak for a number of reasons. Most leaks are caused by damage to the vinyl from an outside source. This type of damage can normally be patched using a standard vinyl patching kit sold by pool retailers. Only a seam separation is covered under the warranty. (see Seam Separation). Water loss can also be attributed to evaporation, leaks in the pool pump, filter or plumbing, leaks in one of the gaskets on the skimmer, return jets, pool light, etc.. Contacting a pool professional is the best way to locate why the pool is losing water.
Question: My liner seems to be leaking or losing water, any suggestions why?
Answer: A liner can leak for a number of reasons. Most leaks are caused by damage to the vinyl from an outside source. This type of damage can normally be patched using a standard vinyl patching kit sold by pool retailers. Only a seam separation is covered under the warranty. (see Seam Separation). Water loss can also be attributed to evaporation, leaks in the pool pump, filter or plumbing, leaks in one of the gaskets on the skimmer, return jets, pool light, etc.. Contacting a pool professional is the best way to locate why the pool is losing water.
Question: What is a seam separation?
Answer: When a seam on a liner splits or separates, it results in a hole in the liner. Seam separations usually occur where the wall meets the floor of the liner. Seams typically separate on the edge of the weld of where the hot bar sealed the liner together. This is a warranty issue.
Question: Where can I find my Serial Number for my liner?
Answer: Each Above Ground Liner has a serial number printed on a small white sticker that is placed on the box next to the shipping label, on the warranty paperwork, and on the actual liner near the vertical wall seam.
